Hi LizThank you for taking the time to share your kind comments with us. We are thrilled to hear how well Laura and the team looked after everything for you, and are delighted you had the most fabulous time exploring Japan. Suggested companies are based on peoples browsing tendencies. We look forward to working with you again and to send you away on a dream Audley trip once the time is right for you. I was anxious we wouldn't have accommodation there but there was plenty available. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. The hotels were amazing, the professional private drivers and tour guides made getting around on the narrow roads of the Amalfi Coast a breeze. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I wholeheartedly thank Mat for everything he did for us. We also ensure all reviews are published without moderation. per day (PLUS all tips to drivers and local guides, all lunches and dinners, an extra $200 Euros per day) Audley Travel was a rip off. even due to COVID. As a new subscriber, youll receive a copy of In the Moment, a curated collection of our top travel experiences for 2023 and beyond.Inside we showcase 42 of our specialists top-rated moments from their own trips that you can experience for yourself from tango lessons in Buenos Aires to exploring ancient Cambodian temples by torch light. Compliance required meeting more than 100 criteria related to our office management, product range, international business partners and client information. Thank you for your review it's great to read you had a fabulous trip, and one which you will remember for a long time! Rated 4.8 out of 5 based on 3261 reviews on. Our experience was more than what we expected. She helped us develop an itinerary that met our goals and included: comfortable accommodations, superb local guides, and suggestions of local highlights and restaurants to visit on our own. The agent assigned to us for the most part put together a good itinerary with a few notable exceptions: 1) he failed to inform us that each of our planned excursions from the hotel averaged 11/2 travel hours or more in each direction 2) he didnt make the effort to secure requested seating on flights and 3) made multitlple clearical mistakes in the intinerary. When he found us through the hotel, he told me Audley did not provide it. Best regardsAudley Travel. Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. If I was spending that amount of money on a holiday I would certainly have done plenty of research BEFORE I booked. Really? While the local guides were good, Audley's total lack of communication with them, crippled our guides' ability to take us to sights and provide what we had paid for. 5)Upon arriving at the ****** Resort we were taken to our room that was not what we were promised. Dear ThomasThank you for taking the time to share your great feedback with us! They are not proactively involved. Hi JackieThank you for taking the time to tell us about your experience! We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. By clicking the box above, you agree that a cookie will be placed in your browser to retain your login detailsForgotten password? Hi LizThank you for taking the time to share your kind comments with us. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. The award is recognition for the long-term efforts and commitment weve shown in improving our sustainability and Corporate Social Responsibility. Find wonderful travel, your way. 10)We are also owed a refund for the Mehane ******************* tour as well. We ended up with 15 minutes at the end of the day versus 2 hours in the early part of the day and a distant walk by ********** versus going to **********. Hi FinnyBillThanks for taking the time to share your feedback with us. Yelp users havent asked any questions yet about. I was in the early stages of planning a trip through Audley for my parents but notified them we will not be using them for that trip, and that we would be cautioning everyone else we know against using such an unprofessional company. Call one of our experts or arrange a video appointment for ideas and advice. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. I can highly recommend audley. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. We compared costs against other providers and they were competitive. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. And so it proved to be!Malcom W our representative was excellent! Included numerous tours, I.e. As such we are do a full refund for the difference. You can take in views of the vermillion-hued outback meeting the shores of startling blue seas, hike along the rocky coastal paths, and venture among ancient forests where 400-year-old trees soar above. We are quite fussy with our travel plans and yet nothing was too much trouble. It was clear that Audley had very high expectations of third party suppliers and the 'little extras' we received made our experience really stand out from the crowd - be it air condition rooms in resorts with limited air conditioned lodges, or a city tour to fill the gap between flights - it just seems like Audley had everything covered. She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! Start planning your next adventure with Audley. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. (See notes){From *****- in acknowledgement of the situation and validating why you feel that your room is not exactly like the renderings provided, we would like to refund you the cost of the upgrade that you paid for this suite, which is $372 per person}{From ***** - You had paid an additional $740 per person to upgrade to the Presidential Suite on the ***************. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. I am very sorry you did not have the experience with Audley you should have, it is very disappointing to read your comments on the logistics and our Travel Pack. This was the first time I have used Audley and I will definitely be booking with them again. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. What are we paying Audley for? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active.
