I've always appreciated the quality of Crate & Barrel but I have to ask where did they go wrong with CB2? No, Chastity. I recently bought a new bedroom set from CB2 and I have had nothing but a wonderful experience. What's worse, they took 3 times to deliver another defected panel, which is still bad one. Previous Slide Use Arrow Keys to Navigate Next Slide. $13,494.00. If you are using a screen reader and are having problems using this website, please call 800.606.6252 for assistance. If that sounds like your decorating Namaste, consider Crate & Barrel your design guru. In larger homes, give the dining room a regal feel with a long dinner table, or go for a more intimate feel with a round dining table. After setting up shop in a converted elevator factory (furnished with that aforementioned crating), the couple quickly gained notorietytheir curation just the right amount of artistry and function. For instance, they greet customers with a smile, but rarely have I been asked if they could help me find anything or answer questions even as I was obviously searching for something (versus casually aimless wandering). I had to push and push until she said " ok we will check the records" To make a long story short. If you continue to use these We called the store immediately, explained the situation, and one of the staff put us on hold for 10 minutes while he went to find the manager, and then told us the manager was busy and would get back to us in 15-20 minutes. Called again. Chairish uses cookies to enhance your experience, allowing features like. Mitch was my sales rep and he was very thorough and patient with me. Whether youre purchasing a piece located in San Francisco, New York, or Austin, our shipping partners pick it up from the seller and deliver it directly into your home. More info. Other times, a rustic wood table turns out to be much less than you might have feared. I declined. 21 of Our Favorite Modern Home Decor Stores (That Aren't IKEA) Prices affordable and nice modern designs. Left the store without a receipt because the printer was broken. The furniture is extremely low, in which puts you in mind of ikea furniture. The last top pick of shoppers at CB2 are their beds and the matching nightstands, dressers, and wardrobes. I will stick to ordering online from CB2 because this store will leave you frustrated unless you are making a large purchase. I love love CB2! You get 10 points in rewards per dollar; rewards that give you store credit! But the staff are super nice and I love that they have a pick up door in back so you aren't struggling to carry heavy items/furniture to your far away, uptown parking spot. Unlike other online furniture forums, we also handle payment and shipping for used Crate and Barrel furniture for you that stands whether youre buying a candleholder or a credenza! A brand new furniture store in Cherry Creek. View Terms & Still waiting for the store manager to call me back. I am dissatisfied with the quality of the product and to be honest I do not feel that It is worth the price tag. Shop with us to discover a wide array of options, sourced from consigners located all over the U.S. Get access to furniture being consigned in NYC, San Francisco, and Dallas all without ever leaving home. This store is very beautiful, and modern. The packaging was already open and dirty where the tape should have still been sticky but it wasn't bc it was clearly used and returned. They reschedule the delivery for the following Thursday and I am only to find out today that I have been "unbooked." Suite 69473 While the makeshift fixtures didnt stick, the name didas did Crate & Barrels cool, modern take on home dcor basics. Deck out your eating area with contemporary dining furniture. Still, today in the mail, I received $150 gift card from them. Or just go to Crate & Barrel and pay a little more for good, quality stuff! I would normally give this store 4 stars, as the price for some of their items is a bit much. Plus, at this particular store, one of the managers, Michael, has an attitude as if you are bothering him from the rest of his work if you have a question or an issue to resolve. They sell great, design forward furniture and household items at more affordable prices. We've made several purchases and the employees seem happy to go above and beyond to make sure you're getting what you came for. Nice products. "I asked. " Try Crate & Barrel shelves. I was very happy to find the furniture for my living room for my new apartment. I bought a huge mirror from their website and had it ship to the store. CB2 dining chairs range from $90 to $900 and match their dining table options in uniqueness of design. We had a few issues with our order of a dining table but they more than made up for the problems with their service and friendliness. I also like how their furniture is decently priced. Literally I had no opportunity to discuss this with them cause they disappeared in the second. Prelim review: CB2 is a beautiful modern furniture spinoff of Crate and Barrel aimed at young professionals but the problem with CB2 is that the build quality is a bit lower than Crate and Barrel (almost nothing is made in the USA), and the pricing is still very high compared to what you can find at furniture stores like Ashley's Furniture. The looks just doesn't do enough for me. I ordered a piece in November and was told mid Dec. From classic Crate & Barrel items like modern sofas and leather lounge chairs, to discontinued dinnerware and decor, our inventory spans the spectrum, so you never know what youll find. Quite apparently from the many duct tapes on the packaging, this table is a returned item and the store did a bad job at quality control by not checking if all parts are intact when they took it back. We believe "sales" are unfair and misleading because often times retailers . However, my experience with the customer service at this store was disappointing. - I mention to the sales associate that I would not have made the purchase if I had known the item was backordered. Discover CB2 furniture, used and new, up to 70% off. They only stand by their products for 3 months. I will never, ever buy anything from these guys again. She went over and beyond to help me with my purchases. CB2 Vapor Counter Stools. This order is far outside our return time frame." Just throw the whole store away! The service at this store is particularly amazing. You can return the Artemis Rectangle Dining Table, but there would be a 25% usage fee. Most of the big pieces remain in the same location! That means every piece of used Cb2 furniture you see on Chairish has been vetted to ensure that its in new-to-good vintage condition, with no major defects. Props to the friendly staff for making my day! When I arrived at the store the employee helping me was unable to locate it so I had to order it and was told that it would be available to pick it up in-store in a week. Crate and Barrel/Pottery Barn is more for people who own large homes/mansions, and also farmhouse/barn-like furniture (not all, but generally), which is why I lean away from them. ***Update Below*** I share a previous reviewer's sentiment about this location. No other place I know of. Not ideal but that was something we could deal with. Why lie?! Thanks Tricia for responding to my review. Shop Our Editor's Picks! CB2. Before we decided to take matters into our own hands she went to the store to see how they kept their pieces together. If you continue to use these Meanwhile, the item went on sale. After the 10th week and no news of the couch, I called the number on the website, but was told I had to speak directly to the store where I purchased. Glasses are too flimsy and the ceramic dishes crack easily as well. The appointment day came, two men handed my boyfriend a bag of metal and left. Terms of Service and Stylish shop and great customer service. $398. CL. I must say I was truly surprised and delighted with the service I received over the phone from the associate named Mary. CB2's beds start at $100 for a basic metal bed frame and go up to $2,000+ for sleek, leather beds. I really wanted to love this store as I am a long time customer of Crate & Barrel but this place is nothing like that. JC took care of us and he was extremely helpful, took his time with us, and we left very happy. Today I went back to replace four broken champagne tubes and one martini glass. I had the best customer service experience I have ever had with an associate named Cameron at this store. Frames are built out of wood, or are meticulously gildedbut dont be surprised to stumble across a wild card in a material like mercury glass or brushed steel, either. No return call, no emails, nada. I ordered a "ready to ship" couch in November, have had delivery scheduled and then canceled twice, and still no sign of the couch. Cashier asked for my ID to match my card, no problem. It's 10 dollars but you can get free parking for the 1st hour if you ask an associate to validate your parking pass. Thank you Tony! This was going to be the perfect shopping experience for my new place! it took about 2hrs to assemble not so bad. It's such a shame because they carry beautiful products but in my opinion it's just not worth It. Design options are plentiful as well. 80% of the package was NG. If you are looking for some dinnerware or decorative elements and lamps and such you could easily find a statement piece in here. CB2 is a furniture and decor provider that aims to supply high-quality products for modern homes. The flatware lost its copper tone which I always washed by hand with cold or room temperature water as directed. favorite. By Danielle Fox Published: Feb 28, 2018. $1,499.00 Final Sale Faye Sofa Clearance $1,349.97 reg. 2nd Cb2: Can I get your address so we can ship it to you in case we don't have it? Privacy Policy and I ordered an item over a month ago, never received it (though they charged me for it! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. AWFUL. Look. I've purchased things and browsed CB2 for years but have never been in an actual brick & mortar store because there aren't too many of them around. Don't expect to ever actually receive the furniture you order. Had some plates delivered. I spoke with the manager, who was condescending, and refused to do anything whatsoever to rectify the situation. In terms of the products, I have been very pleased with the price point and the quality. Love this store! Problems will always happen, but the way their people handle situations says a lot about the business. cb2 irritated me three times with bad product, bad policy, and bad customer service. I don't think it even crossed her mind to charge me for the broken item, but she cheerfully pointed out more of them in case I was still interested in taking one home. I purchased $1200+ worth of furniture in late July, which was in stock, for delivery in early August. Wow. I'm a meticulous person and do thorough research. CB2 is Crate & Barrel's more affordable furniture and home brand, with a focus on their online storefront. Also we clearly asked if we could use a coupon on a sale item and Sidney said yes, but changed his mind when the transaction wouldn't go through. I decided to try online customer service. It's just super comfortable and makes getting out of bed in the early hours of the morning extremely difficult. Will definitely shop here again! The service here is STELLAR, which is part of the reason why my fiance and I keep returning. Worth every penny. One particular male gentleman, also on his mobile, actually scribbled 'CLOSED' on a piece of paper and held it up for me to read instead of coming near the door or even answering the door at all. Rugs can be the perfect way to tie a room together, and CB2 shoppers have 200+ options between smaller doormats and runners all the way up to larger area rugs. I have ordered quite a few furniture and carpet items at CB2 as I am updating my condo. It's not Ikea cheap, but it's not DWR expensive. When I go to buy an expensive couch, the last thing I want to see is another shopper who thinks it is perfectly okay to bring their dog into the store. Take advantage of CB2 coupon codes and discount codes to best deals on home goods and furniture. CB2 also has great sales all the time. My wife and I have stopped by this store in Georgetown for years and it's always been a good experience. The handles on the dressers are 3", but the centers are 2.75". We found 3 out of 4 legs were loosen, and even missing a screw. Msg frequency varies. This feels so amateur. Really disappointing customer service and communication all around. They showed up an hour late on a Friday out of delivery time window and to MY OLD address. Incredibly rude and un helpful after they messed up an order. When it arrived, I received daily emails reminding me I had 14 days to pick it up. I also found an online only fire pit I wanted to buy, and they let me order it to the store to avoid those shipping costs! services, you're letting us know that you've read and agree to the changes. Just because it's where you get your shut-eye doesn't mean you should settle for anything less than the best contemporary furniture for the bedroom. *I sent my contact information to CB2, as requested, on the day they responded and haven't been contacted yet. Ended up buying a few pillows and LOVE the designs they offer - can't wait to go back! Since I was mostly looking at small dcor items, I didn't pay much attention to the furniture displays. Even their shipping bags are designed to be easily carried- no detail is overlooked. I love most everything they have on the showroom floor. The style is still Crate & Barrel-but a more sleek-urban chic! The two stars are for how I have not received a part of my order yet. Such a shame , I was going to buy $2k worth of furniture, but her terrible attitude made me take my money elsewhere. Don't waste your money in CB2, go to another furniture store like west elm, Scandinavianare much more better. Ships free. I needed to use the restroom and a helpful sales associate unlocked some back doorway to let me back. I'm actually in the market to spend a fair amount refreshing some living room furniture so I'm shopping around. You didn't make any offers to resolve the problem with the very expensive mirror so I'm not convinced that anything will change with customer service @ Berkeley's CB2. The customer service reps have offered me no excuse or firm eta. They do validate parking for about one hour, so be warned (remember to tell the parking attendant you are shopping there too)!!! Great style. You can spend a good bit of dough here, to be sure, but we scored two (TWO) really solid desks for $300 out the door.
