Few days later and again forgot hardware for the daybed. Everyone is in your face when it's time for the sell. Not very friendly in my opinion. THIRD TIME! At the end of a long workday, sitting back and taking it easy for the remainder of the evening can be incredibly beneficial. Well shouldn't they show some alternatives? Youll also find lots of doorbusters and additional discounts for many of their items. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. Last month I purchased the Athens, a super comfy sectional from VCF in Pasadena, but not before shopping and comparing products in several furniture stores. After an hour arguing with a manager about the definition of a "manufacturer defect", it was clear to me that VCF cares more about grabbing my money for a poorly made couch and a sneakily-worded warranty policy than actually providing a positive customer experience. She confirmed that we can also make changes to the order Day 7: Decided that we will just opt for the bed, mirror and dresser. Absolutely no customer service & the most unprofessional employees I've ever delt with. Okkkk. We looked at a few places and decided value city had the best prices. Yes, I want the slat. Just wanted something that looked nice. What the hell? Guess we should have just been looking at it instead?? The delivery men were great. Very knowledgeable and a great experience. PLEASE go out of business. Anywho, we walk in and not one person greeted us. Not one addressed me. And witch-lady, if you see this, whatever I did I'm sorry. DO NOT GO TO THE VALUE CITY IN FLINT THEY DO NOT STAND BEHIND THEIR FURNITURE!!! is now my go to Value City Store! Their claim to fame is their direct from the manufacturer value with many collections offered from factories that they own in the US. I called them to be told it would be at least another week, and that I should call them back in a week to see where things are! Waitedwaited.. wondered when the new furniture might come. While options start at low prices and feature both spring and foam varieties, there are some complaints about the comfort and durability in some cases. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The man that helped us was very nice and took the time with my husband and I. I didn't realize how big of a selection they have but it was nice to see such a large variety of furniture, check them out not bad ! I go into talk to my saleswoman who was off that day so I tested the other mattress' to see if anyone of them was to my liking, well needless to say none of them were so I was gonna call my saleswoman the next day she worked. Shame on you minimum wage salesperson. Value City dining room furniture includes a range of dining tables, chairs, bar and counter stools, and plenty more. All were too expensive for me. You were beyond helpful, John. Now, how are you going to confirm delivery less than 24 hours prior and then the day of delivery say part of the delivery is on back order, and for another 5 weeks!! Shop Mattresses and Bedding - Value City Furniture Enjoy reading our tips and recommendations. You lost a sale over $139. Never again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The fist guy I worked with Issac seemed like he was in some sort of rush. He sat on the couch and agreed that was a huge problem. At our daughter's house and Just had a HUGE sofa sectional delivered by Tyrone and Chris. Ever." The day before promised delivery, the store called and said. Like all things you read on the Internet, understand there is no better judge than yourself. You all were great!. Very thorough, fast, professional and personal. "Oh, this one has tapered legs." Came here a couple times to shop for a new sofa/sectional before labor day. This isn't an easy task! store, led me to drive out to the Balwin Store there were few bumps along the way due to ordering issues, let's blame Covid epidemic for that, I must say that the Ballwin, MO. I've already painted the picture of my wild life for you in the first paragraph, so I'll have you know the box spring cracked from me merely getting into my bed to go to sleep. Lets head to the dining room where some of the best memories are made. We then got a call saying the furniture would not be ready for 4 more days. It's crazy how much they want to "help" you find furniture. Monkey's paw notwithstanding, this place is the worst of the worst. I plan to contact corporate and continue leaving reviews until we get our money back for this couch. Value city Gurnee is terrible! My couch was $999 and the quality is trash. Unsubscribe easily. I didn't want war. Very friendly, knowledgable, and helpful. What goes up must come down, and we must admit we found a few complaints regarding slow delivery and poor customer service experience. I guess they aren't too concerned about the 2000-3000 dollars in sales they lost. A ten-year warranty is included with your purchase. 30 minutes go by, no call back. Now its maybe April 2022. The delivery men attached the legs to the sectional and ottoman and then I put together the leaning bookshelves. Johnathan, the manager, assures me that he will get to the bottom of this, and take care of the problem, even if he has to make the delivery himself. It all started in the 1930s when Ephraim L. Schottenstein began selling furniture in a basement in Columbus, Ohio. The gentleman who helped me load my furniture, James Qualls was so kind and helpful and made this pickup so easy and enjoyable. I would give this zero stars if I could. Want to know more about working here? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Six months of sitting on a couch and the foam is shot?? Sent it back same day in perfect condition which I'm sure they'll use to make money off somehow. Also i was told that furniture orders could only be held for 10 days (no one told me that at the time of sale). Ordered a 2-sectional couch, and 2 ottomans. I advise anyone looking for quality customer service to choose another option. We didn't even want our money back. So than I called the corporate office and was asked to also send pic. Stuff happens though! Back. This is a 3 to 4 star store but I guess people sometimes have issues when it comes to delivery and pick up. Did not push me to buy most expensive or anything else sales people do like that. Walked by several employees and no one offered any assistance. Next day, December 20th, the day before my scheduled delivery, they call and inform me that only half of my couch is in and ask whether I want them to deliver that as planned on the 21st or wait for my whole couch to be available. Our content is intended to be used for general information purposes only. I was not previously a fan of VCF, but the last few times I've gone, I have to admit they're winning me over in terms of furniture quality/price/selection and short delivery time. Just hungry to make a sale. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. They packed up all the wrapping and were in and out before I knew it. I would recomend this VCF if you want to buy quality furniture at a decent price. I don't think I will be going back. When my husband went to unbox the items, the table was the wrong color & one set of chairs the wrong color. Years in Business: 75. Business Started: 1/1/1948. I will probably NOT shop at VCF in the future for this reason alone. Bruce Barr said everything would be okay and that they will even take off the legs and I wouldn't have a problem.. so delivery day comes and WE HAVE A PROBLEM the contract moving company would not life the couch. You are our new go to furniture store! They aren't very organized and it took me about forty minutes to get two cushions and a slow day. I was explaining to him as to why it was mistake on VCF's side - he cut me off by shouting at me not to yell (i was not yelling but was explaining) and that he would hang the call. I will never go here again the again. But I think the problem is, you have to have extremely low expectations for a furniture store with, relatively speaking, dirt cheap furniture. Which clearly brings to mind the old bromine "a bird in hand". Very professional and helpful. If I could give them a zero I would. He also told me the delivery fee would have to be applied since I was canceling the sofa. I'm fine to come down there and pick up the piece that YOUR delivery team forgot, that YOUR delivery team didn't install correctly in the first place, but I want my $119 delivery charge back. Very strange place. My whole experience was great. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. Similar to other wooden options, Value City's selection includes affordable styles in contemporary and classic styles. They did not bring the wooden piece to keep the bed from breaking again. Do not buy from this company. These items may be previous styles overstocked and may have final sale restrictions. I can't vouch for it all. Wow. Maybe VCF is a good option for other types of furniture, but I wasn't wowed by the store and left empty-handed. Contact them via: Your email address will not be published. The customer service over the phone is HORRIBLE. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval. Every delivery driver told us this happens a lot damaged furniture, etc. I purchased a queen bed and a day bed then paid for delivery/mounting. The delivery people came and as they were bringing up the bed set, they hit the wall and put a nice ding in the wall.
