Scan this QR code to download the app now. 2 Be prepared. I have spent hours on the phone and chat trying to solve problem, to no avail. If you no longer want to trade in your device, call us at 800-416-8894 or contact us and request that your trade-in be canceled. Reddit - Dive into anything Here's clarification on the most common questions. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Press 1 for English, and press 2 to speak with a rep. To get the promotional value, you must wait until your new device arrives (even if it's backordered) before you can apply to trade in an old device. As a consumer myself, I know it's vital to get the proper promotions that are promised. It's super easy and will get you in touch with someone from the executive office at Verizon who actually will LISTEN and has the intellectual ability to UNDERSTAND the issue and has the AUTHORITY to fix it. Step 1: Review your trade-in options Choose a new phone How do I change my address after I place my order? If you use your own shipping materials, you must securely pack and label each device in its own package. Stop saving old devices; cash them in credit towards a new device instead. Phone: 1-888-369-5931 Email: CostcoOnlineSupport@wirelessadvocates.com Although you can get a refund on your phone within 90 days, you may still be responsible for early termination fees if you cancel your service after the trial period, which is typically 14 days. Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label - Trade in value credited only a FRACTION of the promised amount, Re: Trade-In kits not recieved FOUR times - finally I sent with self-printed label, Re: Trade-In kits not recieved FOUR times - credited only a FRACTION of the promised amount, Have a phone you love? Extend your session by clicking OK below. No trade-in value will be provided for these items, and they won't be returned. And that's only the people that could log-in to even like/reply. Verizon trade in problem. Need help. : r/verizon - Reddit Sell Your Phone: Trade-In Your Smartphone for Cash | Verizon On 02/28, Verizon received my trade in of a Galaxy S9+ as part of one of their increased trade promotions, and I was provisionally granted $799.99 in estimated trade-in credit. My concern is more than well documented in my file. Thanks to all authors for creating a page that has been read 483,948 times. Downdetector only reports an incident when the number of problem reports is significantly higher than . Trust me, don't waste another second with the customer service agents. *Store drop-off and UPS options aren't available in all situations. I called and they said not to worry, the $33 per month will start being applied next bill. Verizon trade in issues? : r/verizon - Reddit I wasted months and days and hours of my life trying to sort out issues with my trade-ins. or put that toward a. device. Goodness! Otherwise, you can visit Verizons Device Trade-In page and enter info about your device and its condition to get a preliminary offeryoull be notified of the final value of a credit after Verizon receives your device. You must be signed in to access this part of the community. Choose from our 5G unlimited plans - all on the same easy-to-manage account. A supervisor, vice president, or other high ranking Verizon executive can call me to resolve this ASAP. (Maybe he meant 6 months?) Depends on the situation. That's what my trade in status said on the app. Even if it's zero, we can still recycle the device for you. Archived post. There were big warnings on the Verizon trade-in page that you MUST use the trade-in kit, but the representative assured me that the printed mailing label would be perfectly fine even though that contradicted their own website. Delivered within 2 weeks of receiving your device. For those who have experienced similar frustrations with the trade in process or with not receiving the promised trade-in credits - I hope you submit a complaint to the FCC outlining your experience. I encourage others who experience similar problems to do the same. If you've already shipped your device, it cannot be returned. Have a phone you love? After reading through so many posts about these same issues with Trade-ins, I can see that this is a pattern with Verizon and feel strongly that the FCC and/or my State Attorney General needs to look into this. Told them I didn't want their apologies or understanding - I wanted them to make it right. I think I'll take under advisement contacting the BBB and FCC. The Verizon Device Trade-In Program is a fast, simple way to trade in that old phone for account credit. The $35 fee helps to recover some of that revenue loss. Extend your session by clicking OK below. What the hell is going on? Its trade-in program only has two device condition categories: good and damaged. Our goal is to provide you with the best experience. Don't see it? Please sign in again to continue. Find out the trade-in value of. Please respond to the Private Message we're sending so we can get a solution in place. Here's where to find the UPS QR code: The code displays during your trade-in request. *Store drop-off and UPS options aren't available in all situations. Use our Trade-in page and you won't have to go to a Verizon store (unless you want to bring us your old device). Correct answers are available for this post. If you chose to provide your own packaging and labels, pack devices securely so your trade-in doesn't get damaged in transit. Trade-In kits not recieved FOUR times - finally I - Verizon Community If you qualify, you can jump straight to the good stuff and continue shopping with a credit on your order. Enjoy! This was just one of my many, many issues. When it comes to trade-in values, this is where Verizon falls short. Today, they credited my account with $142. Get up to $500 when you. I requested the trade-in kits again and again via all kinds of different methods, online, over the phone, over chat, etc - and the trade-in kits never arrived. I have the same issue, almost a year now with multiple attempts to resolve over hours of chats and phone calls. Delivered within 2 weeks of receiving your device to the email address provided during the online submission. Remember my username. Use your submission ID or the email address that you used when you first made your trade-in request. Spent over an hour tonight (again) trying to work this out. *If you were given the option to bring your old device to a Verizon store, we also accept their associated cables and chargers for recycling. Verizon is always here to help! Hi! I consider it a deceptive business practice to entice new customers with trade-in credits and then NEVER send the required trade-in kits (even after repeated requests), and then when the customer finally mails them in without the kit - the trade-in value credit is only a FRACTION of what was promised. We would like to take a closer look into your concern. This article has been viewed 483,948 times. Get up to $500 when you. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Here is what I have received so far: Iphone 8: $400 - no acknowledgement - UPS shows it was delivered on 9/19, Iphone 8 Plus: $400 has been updated to $71.00, Iphone XR: $800 has been updated to $95.00, Iphone XR: $800 has been updated to $47.50. Verizon Class Action Claims iPhone Promo Scam How do I remove my personal information before I send back my device? Excludes Verizon Prepaid plans. Due to inactivity, your session has expired. What's that called in statistics again? Take advantage of Verizons trade-in program to get a new phone at a discounted price. You need the device ID to do a trade in. upgrade. By signing up you are agreeing to receive emails according to our privacy policy. The reason verizon responds in private messages is because they are discussing specific account details. UPS sent "proof of delivery" that all four phones were delivered to Verizon.
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