Drivers between 21 and 24 View and Amend My Booking | Virgin Atlantic No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. And Jane may be spelt Jayne. 1.10. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. If we can we will call you to discuss your concerns alternatively, or at your specific request, we will write or e mail you. Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. Where this event occurs within 14 days of your departure date, you must contact us as soon as possible to discuss your options, as you may not be able to travel as planned. Virgin Atlantic Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. Dont worry if youve missed a payment or just need a little more time to pay; we have options available to help you. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. Customer service and commitment to our passengers has been the driving force behind our brand. 2. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. These amendments can only be made by calling our Customer Service Centre. However you cannot transfer the ticket to another person. Looking for inspiration? Most changes are insignificant and will be advised at the earliest possible date. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. 9.1. Virgin Atlantic This flight will be operated by our partner, Delta, and will occur daily. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. Requirements change on a regular basis (including the length of time it is likely to take to obtain the appropriate passports and visas) and you must therefore continually check and monitor the requirements up to your date of return, both in regard to the countries to which you are travelling to or through - and any requirements on your return to the UK. 1.7. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). The conditions of contract (which incorporate by reference Virgin Atlantic's General Conditions of Carraige for passengers and baggage) are a precis of the main principles of theConditions of Carraige. You must present your Flying Club membership card at the time of collecting your vehicle. WebHow to change or cancel your booking. If we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you will be liable for all costs and expenses arising from such cancellation, without prejudice to any action that may be taken against us. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. 9.3. The easiest way to contact us while you are away is via WhatsApp. We will tell you the procedure for making your choice. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. (ii) If you fail any tests, checks or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied entry to board the flight, entry to the destination, access to the services or you are otherwise unable to proceed with the holiday, or that portion of the holiday. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until were able to ring you back. Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? Offer valid at participating Enterprise locations in Europe and North America. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. The latest flight timings will be shown on your tickets which you will receive electronically approx. 12.5 Pursuant to clauses 12.2, 12.3 and 12.4 above, our liability to you will immediately cease and you and the members of your booking will be required to leave your accommodation or other service immediately. Individual travel requirements can also be discussed directly with our Special Assistance Department: If youre travelling from the UK, call our Special Assistance team:Tel: 0344 481 4455 Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. 3.1. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs. By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. Register here 7.6. Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. When you book a holiday with Virgin Atlantic Holidays you accept responsibility for the proper conduct for yourself and your party whilst on Holiday. Points cannot be earned where a corporate partner's policy preventspoints being awarded. If they haven't after 6 weeks please see ourmissingpoints pageto find out how to claim them back. Please note: If only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. 12.3. 13.4 We are a Member of ABTA, membership number V2043. Terms and conditions | WebYou, or any named member of your party, may cancel your travel arrangements at any time prior to departure (subject to any cancellation charges) but you are only permitted to cancel any individual component part of your travel arrangements providing your remaining The cost of an ESTA is currently approximately $21 per person (as of May 2022) and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk where further information on the scheme and the up to date fee can also be found. People often save miles for years to get a reward flight, so impose a swingeing 25% penalty if they had to cancel even many months before departure was simply not on. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. Key terms Read more. Bookings made by credit card or debit card no longer incur a fee. 1. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Retroactive mileage collection is only possible within 6 months from the vehicle return date. Car hire was with Virgin but couldnt get through on the phone. 7.2. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. However, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. 9am - 7pm (UK local time). Car Rental Partners | Flying Club | Virgin Atlantic If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. You must ensure you have adequate travel insurance which covers these costs for you. The person that youve known as John all your life may be called Jack in his passport. If you need flexibility, make sure you pick a Ticket type which Our travel experts are on hand to help you book your next holiday. I have just returned from my trip and would to complain about a certain aspect of my holiday. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. With a wide range of vehicles including Premium, flexible booking conditions, Hertz Gold Standard Clean and lots more benefits for Virgin customers, we make sure you can travel safely and flexibly, whenever and wherever you rent a car. Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). Travelplus car hire | Virgin Atlantic Refund Policy - Virgin Atlantic Please also see clause 14 below. This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Full details of these rights will be available from the relevant airlines. Many of the flights and flight-inclusive packages on this website are financially protected by the ATOL scheme. Please see clause 16 for changes and cancellations after departure, as a result of Covid-19. You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). Should the price of your travel arrangements go down due to the changes mentioned in clause 7.1 above, then any refund due will be paid to you. 5. Delivering baggage on time 4. 15.5 We limit the maximum amount we may have to pay you for any claims you may make against us: (i) The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or personal possessions (including money) is 50 per person affected unless a lower limitation applies to your claim under this clause; (ii) In regard to package bookings, our liability (except in cases involving death or personal injury as a result of our negligence, or the negligence of our suppliers who provide some of the services that form part of your Contract with us), shall be limited to a maximum of three times the price of your travel arrangements (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under any conditions of carriage or International Conventions. Since we incur costs in cancelling your travel arrangements, you will be required to pay the applicable cancellation charges, where applicable, as set out below: Period before departure within which notice
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