At Maxin Systems, our vision is to be the best and do the best for our customers. By putting customers first, keeping support simple and making a difference together, we’ll make our brand stronger.
An exciting opportunity has arisen to work within the IT Managed Support Team!
This role involves providing technical support to our customers, ensuring service levels are met and they are provided a stable and reliable platform to conduct business.
Responsibilities:
•100% Remote and Phone Support for desktop related technical issues
•Work closely with clients possessing varying levels of IT knowledge and provide technical support for users, including IP Phone, Desktop, Connectivity, and Desktop Applications (MS Office) related issues
•Installing, upgrading, removing desktop applications
•Installing, upgrading, repairing, replacing user workstations (hardware and software)
•Inventory control of hardware and peripherals
•Troubleshoot general computer/server problems and ensure all workstations/printers are in working order and efficient
•Basic Network troubleshooting
•Follow defined operating procedures to ensure that clients, systems and information are properly followed
•Perform direct follow up with clients regarding remediation where appropriate
•Interface with other elements of the client support structure including tracking client issues, updating client tickets and ensuring closure
•Additional duties may also include special client projects
•Cover client locations periodically
•Take guidance and learn from more experience engineers
•Proactive follow up on escalated issues
•Email platforms support for Exchange, O365 and Lotus Notes
•Support of virtual desktop environments
•Support for Active Directory across multiple client platforms
•Third party application support, client specific
To be equal to the challenge, you’ll need strong customer service skills. Strong communication skills (both written and verbal) are essential to succeed, and you should be use to managing and maintaining agreed SLA’s in resolutions of any problems or incidents.