STOP WITH THE EMERGENCY ALERT SYSTEM!! Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? I can assist with researching the status of the pending cable drop fix ticket, or submit one if needed. Find out what is going on. Type your message in the text area that appears at the bottom of the window and hit enter to send. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Criterion Digital 2023. And its a new box. If the line had become damaged through no fault of your own, they would pay to run a new line, and at that point you might get them to run it a different way. Meyers story isn't the only one. Verizon service typically comes in underground, he said. How can I mark capped drip line outlets from irrigation systems? I filled and reseeded and you wouldn't even know it was there. Remember: This number is just for unburied ground cables. The cable goes from the pole in my backyard to my neighbor's house. One box was for phone service, the other for cable. Click "Send a private message" and private message me. Seems easy enough for a coaxial/tv cable. A few years ago Spectrum acquired Time Warner Cable. If you have questions about Spectrum Mobile, visit Spectrum Mobile Customer Support. How to Avoid Utility Lines When Digging in Your Yard - The Spruce They say the cable will be buried later in the week. Custumor service pretty much gave me an "oh well, that's what it is" response. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Useful comments include a description of the problem, city and postal code. Type your message in the text area near the bottom of the window. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Replace or Install Underground Wiring or Cable Lines - Xfinity Just watch out for your own sprinkler systems. Having problems? $80 a month for JUST WIFI? We have called and spoke to multiple, nice service reps. Enter another ZIP to see info from a different area. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. ^JC, We are glad that this working and apologize for the inconvenience. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. How ******** are ppl supposed to work from home if the service dont work!??? STOP WITH THE EMERGENCY ALERT SYSTEM!! Contact Spectrum Customer Service - Upgrade & Start Service Ensure you are first signed in, then you will see an icon at the top right of your page. Thank you for visiting and posting on our Forum. New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. Spectrum serves homes and businesses in 25 states. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. The first step is to be sure you know the difference. Your service is a joke. An official employee, such as myself or whoever is first available, will respond. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. @Ask_Spectrum outage again in Brooklyn. Who do I call for a line down? - Welcome to the Spectrum Community Thanks for contributing an answer to Home Improvement Stack Exchange! Please Follow/DM your account information and or your address and phone number so that we can access the account and review. paulbfagan 3 yr. ago True! First, call the service provider's phone number listed on your bill. To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. Customer service has been useless!!!. If additional resources are needed (bucket trucks, street closures, etc.) I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. Williams suspects the cable is Comcasts because the cable is above ground. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street . A minor scale definition: am I missing something? It's not them. But comm lines on your property are easy enough to move a foot or so to the side. 2. Can you please send Xfinity Support a private message using our peer to peer chat service by clicking on the chat icon in the top right corner of the page? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There's no good answer on why the burying of cables is sometimes forgotten. In the last three months, how would you rate Spectrum? @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! The cable wires (looks like fiber optics) are tied wrapped at each pole but not fully connected. Spectrum Channel Lineup & Channel Guide The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. who is responsible for tree branch resting on utility cable? In the 'To' field, type 'Xfinity Support'. If you are experiencing problems with Spectrum, please submit a report below. Leave a message in the comments section! Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Where is the line down? However, they didn't prune anything near the cable. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Sign in or register to get started. All numbers are for sales or troubleshooting services. Then yesterday out of the blue my modem stopped communicating to the server and my internet has been down since. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. 3+ month old thread being closed due to age. delays are possible. Realtime status of outages and problems with service providers. Hed cut them and strap them back as far as possible. 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. ', referring to the nuclear power plant in Ignalina, mean? Tips for Digging Around Utility Lines. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. What is the law, when a cable company digs up a yard. and then - Avvo How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. The price of my internet only service was bumped up in the middle of this pandemic. He estimated that it would take an hour or two to go up on the roof and take down the abandoned cable and phone lines. Using an Ohm Meter to test for bonding of a subpanel. Learn more about Stack Overflow the company, and our products. Underground or overhead fiber cables | AT&T Community Forums Having an electrician clean that up is the safest step, and for the cost of calling in someone for that, you could probably get the whole job done and have complete peace of mind that you arent making any mistakes. One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepco's line, which might be the case if the old cable and phone lines come in near the power. In January, we had a heavy snowfall (wet/damp snow) which caused one of my trees to fall and take down the cable lines with it. It's possible as part of the outage it will be fixed. Can you please send us a DM with your name and at least two of the following: the account number, the phone number associated to the account, or the full address? $55 in monthly increases over less than four years. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. If it was gas, electric, or plumbing, I would say not to touch it. Orange flag on lawn saying att/d distribution buried cable By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. We can most definitely take a further look at this issue. Terrible service I want a credit for the downtime and the poor service. So, what can you do if youre dealing with an unburied cable in your yard? All rights reserved. I had my yard marked for utilities before digging for new landscaping(trees, etc). Futuristic/dystopian short story about a man living in a hive society trying to meet his dying mother. For 24 x 7 technical support, account or billing assistance, visit Spectrum Customer Support. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. This material may not be published, broadcast, rewritten, or redistributed. You can also check their website for updates on known outages in your area. We look forward to meeting you there!
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