Company Description: ? Purchase price $284.76 on 12.29.22. So, I filled out a missing parts form from Walker Edison and they never replied. 2. One fedex tracking number was included in the email(tv stand), and a second tracking number that does not work(coffee table). Voicemail box is full, couldnt leave message. After putting it together, we realized the construction of the bed frame was not as well constructed as we hoped either for the price. Walker Edison Andre Modern Solid Wood Dining Table, ****************** opted to wait for the warehouse to re-open. When the replacement unit was received, it was damaged by the carrier. I have been trying to reach out to the company since the day it arrived by several emails, online chat and phone. If you are shopping for furniture in the Hammond, Louisiana area stop by B J's Warehouse today. WebWalker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak In This information is I looked at the box and it had damaged written on the box! The screws that are used for the bottom of the dresser were too big and the pre-drilled in holes werent in the right spot so they ended up splitting some of the wood of another part. Dents and scraps on the outside. Im just gonna list all the things that were wrong with pictures: The company sent an automated reply a few days later that they received the parts inquiry regarding the damage, but no follow up after a week. Walker Edison is a global organization with operations in Brazil, Asia, the UK, and Germany. Check out all our job openings at www.walkeredison.com/careers For product inquiries please contact us at 1-877-203-2917 or service@walkeredison.com Entrepreneur. Investor. Businessman. Philanthropist. Community Leader. Customer Reviews: Walker Edison Modern 70" Open 6 Noticed then nicks in wood, slight uneveness of vertical horizantal planks which make up tabletop and a negative review stating this same fact. Contact Info. Investor Since. Flowing up again regarding the status of hardware or another unit. Amazon.com: Walker Edison AZGWRCST3DB Portofino 3 So I called them and during phone call was disconnected and not at my end. Our sincerest apologies for the delayed response time, we are currently working through a back log. It arrived Hours of Operation: Mon.-Fri. 8am-12pm; and 1pm-4:30pm. WebTo begin the process, call the P.C. Once I seen it, I was infuriated! I then called during their business hours, but only received voicemail. Walker Edison Furniture & Lighting | P.C. Richard & Son I made photos and emailed the company that day. Once I envolved BBB I was contacted by customer service. My only negative comment is in regards to the lack of communication once I reported that three pieces were damaged. Hello Vivtoria,The order has shipped!Upstracking#:1Z3A930W0392597083Please let me know if anything else is needed. In one of the drawers the screws were too big for the hole so the wood ended of splitting. I did not know of this until my husband put up the bed (which came with no manual) and there were so many parts damaged i.e., cracks, chips, scuffs, etc. Industry: Furniture and Home Furnishings Retailers Please feel free to reply to that email thread with any additional questions or concerns. On: Hang up. Walker Edison does not have a record of this transaction and to receive a refund, we had to direct ************** back to ********** (see below). *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Walker Edison Media Stands TV Bench Find at Klarna Order # ********* Thank you for reaching out and providing that feedback, it is greatly appreciated. At this time we have submitted a replacement order for the complete patio set which is scheduled to be delivered today. It was awful quality and at this point I want nothing to do with them. D'Albor's Homefurnishings - Plaquemine, Louisiana Furniture, I bought a Walker Edison bed through Amazon. Thank you for reaching out. We ordered a four piece patio conversation set from Walker Edison through Lowe's around September 11. This Customer originally reached out to us when our warehouse was closed due to a corporate move. **** ******. We do not have a record of this Customer reaching out to us directly and appreciate the detailed information. We hoped they would just send a replacement part for the damaged piece. Upon researching the company, it seems this is an ongoing quality control issue, as several other people have written reviews and complaints about missing hardware and poor customer service response. We were able to look into your request and have followed up with a reply offering our assistance. The link goes nowhere and the tracking number is the same as the order number. DEMCO Homepage Unfortunately, ************** did not wish to review another unit and requested a refund. directly. Order # *****FedEx tracking # ************The lack of a response has me wondering if my damaged parts will be replaced. About Us - Office Furniture World Thank you for your patience and understanding. I've since sent 2 more emails in reply to their first one and have continued to wait for a response. It arrived without its hardware. The company intentionally sent out a damaged product without checking their inventory first and they sent out a damaged item to a the next customer. Regardless of whether you are working on a backlog, just an email to assure me you were aware of my damages and would make everything right would have helped. 01/25/2023 Complaint Type: Problems with Product/Service Status: Resolved I ordered a tv stand from Walker Edison on January 4, 2023. Has been 20 minutes. They sent me an entire new unit instead of replacement parts and it arrived promptly and in good condition. Walker Edison Furniture Company LLC Company Profile - Dun See details. Walker Edison Modern Glass and Wood Universal TV Stand with 4 Door Storage For TV's up to 64" Flat Screen Living Room Storage Entertainment Center, 58 Inch, Rustic Oak, Walker Edison Media Stands Brushed - Brushed White & Reclaimed Barnwood Glass-Door TV Stand Console, W58ABG4DBRWRO 58" 4 Glass Door Tv Stand Console in Brushed White And Reclaimed, Brushed White and Barnwood TV Stand with Glass Door, Walker Edison Farmhouse TV Stand, One Size , White - White - One Size. I went weeks with no response at all. 12/2: i called support at **********. spoke with a woman who promised a call back by EOD. Contact Us Walker Edison Ive called multiple times and no one picked up after the recording or the call goes silent after the recording saying press 2 for customer service.
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