The email from StubHub says, "We apologize but unfortunately your seller is not able to provide the tickets you originally purchased". StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. More than 8K Coloradans to receive refund from StubHub - FOX31 Denver The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. On that front, things played out almost laughably on Saturday. Select Sell tickets from the three dots. Subscribe for full access to The Hollywood Reporter. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. But for anyone considering purchasing tickets to a forthcoming event via StubHub thinking that they can just get a refund for a cancelled event 120 days later, I'd advise against it for now. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Remember to provide us with valuable feedback. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. If your event is canceled and not rescheduled, you'll receive 120% credit or provide the option of a full refund. Factbox: Why are Hollywood writers threatening to strike? As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. The credits are valid through the end of 2022. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy Danielle is the author of this solution article. StubHub wont refund me for tickets I never received? : r/stubhub - Reddit Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the companys motion to compel arbitration in a refund class action by people who bought tickets to cancelled Major League Baseball games because plaintiffs public injunction claim actually would have conferred no public benefit. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Solved: Refund? - StubHub Community Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. See here for a complete list of exchanges and delays. Seller should not have contacted you that is against Stubhub policy. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. Buy sports, concert and theater tickets on StubHub! Colorado Attorney General Phil Weiser joined nine other . StubHub's customer service line is available from 5:00 AM to 9:00 PM Pacific Time. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Stubhub does not accept returns and does not have a return policy. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. this link is to an external site that may or may not meet accessibility guidelines.
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