Thank you. Our goal is to make sure you get the most out of your membership. We are now filing a claim with BBB, and will next contact PROFECO (Mexico's Consumer Protection Agencies that licenses Timeshare operators) to cancel the contract. We remain at your service. was worth 42, 900 dollars if we were interested in signing it over to them. Interesting Scam email on Vidanta Resort Fees I don't weant to spend too much of my time after going through an 8 hour (supposed to be 60 minute) tour. I would like to join. I couldn't find the list in my paperwork so I called back customer service and they sent me a list of brokers. It was too much information and we were already tired of being there. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio Unbelievable! PHONE: 800-964-7246 (From Mexico) 1-866-888-0587 (U.S. and Canada) +52 (322) 176-0660 (all other countries) email: Accounting@VidaVacations.com We were told by the timeshare salespeople that we were buying the 100 year contract and that they were giving us another week for a 10 year period but really it is opposite. Its just a joke. Vida Longevity Fund Omissions in Offering Materials Class Action It began with a sales presentation from Vidanta Resort of Puerto Vallarta. I knew how much a week's rental was running on Airbnb (where I often book) so this would be a fair test if the package would save me money. It never really crossed my mind they were not tell me the truth about the two main reasons I was buying (rental income and reselling my Shell Vacation program). Vida Vacations is hiring Full-Time Sales Professionals to work in Los Cabos, Puerto Peasco, Mazatln, Nuevo Vallarta, Puerto Vallarta, Acapulco and Cancn . They came back with a document, that showed our t.s. We have been unsuccessful in reaching a solution that is reasonable for both parties. We were put in the Grand Mayan for this "one time only" first use. I completely agree with what you say, it happened the same to us. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. The cheap weeks have horrible options for hotels (a weird amount of them are in China??) Desired outcome: the seller also wrote the rental rates on the sheets of paper that I took with me. The company provides a physical address, 12 phone numbers, and 2 emails, as well as 4 social media accounts. Thats why we offer a diverse selection of resort hotels featuring their own unique luxury experience. Be careful of Vida vacation Club in Mexico. I was given a Reservation # 5258389 confirming rentals of 5 Units at the Grand Luxxe Residence Club for dates 07/03 thru 07/10/22. That is when the presentation began to focus on our Club intrawest timeshare. These timeshare salespeople have not been honest with us! Not only would they not provide a full refund, paragraph 6 requires a transfer fee equal to 10 current usage fees in order to sell the contract to another party not family. Whenever, I call, a voice came to say 'hold on' and phone went dead. Bravo! VIDA Vacation SCAMS. You seewhen you visit their resorts, you have "classes of customers". They had to convince us to make this work with our finances and that included telling us that Hawaiin Vacations would be able to SELL our current timeshare, Worldmark. Please also note that unless you are a LUX owner - there are no options for youyou can't ask for a room where you want, you are treated as a lower class citizen. It is still right to use, you "own nothing", it's still a lease agreement. Elvira. I just got off the phone with Nick Steele who refuses to assist in any way. So the moral of the Mayan story is listen to their lies or anyone whom they recommend and you'll be fine. Who would think that the owners of one of the magnificent places on the planet would allow such a thing. How To Cancel A Vidanta Timeshare Contract? - Guide 2023 Read full review of Vida Vacations and 2 comments, they didn't take responsibility for their customers safety and health issues. They also sold us a suite in the Kingdom of the sun which is still under construction. I need help in receiving a full refund of my wired $7,755.00 USD for cancellation of false reservation at the GRAND LUXXE RESIDENCE CLUB NUEVO VALLARTA for date 07/03/22 thru 07/10/22. Sincerely, This review was chosen algorithmically as the most valued customer feedback. I have owned for 15 years and met many owners. Obviously I didn't use them so know I stuck and The Grand Mayan says there's nothing can do. When they made the circle their exact word were "this is what you get". Vida Vacations has an overall rating of 4.2 out of 5, based on over 45 reviews left anonymously by employees. My wife is retired now and may be forced to go back to work since we were led to believe that this would only cost us under 7, ooo dollars. When i was looking at vida, i told them we rarely used our 2 weeks per year that we already had with shell vacations. I was under the impression that contract # ******* had been reinstated, per your 8/25/2020 response here via the BBB communication exchange. Therefore, to receive accurate information regarding my request to donate certificates, I should contact Make a Wish Foundation in Washington State directly." If you can accept the high price the experiences at this locations are top quality. We were told that we had to come back Saturday and we attended another meeting with Jose, he talked us into a cheaper plan, we signed on the 7th of September and decided that we would Cancel the second 10/17/18 We are members of Grand Mayan We wanted to upgrade our membership Went to meeting, negotiations took place. Mine have not been. Fraud will invalidate a contract. I received a phone call from Hawaiin Vacations last week to find out that in order to receive what we were promised we would have to pay an additional $3000 & they do not SELL our current timeshare. We told the seller that we are not beach people and that our visits to mexico was mainly to see family. We bought our week almost 3 years ago and we felt that we have been scammed. We received a notification about your comment. Vida Vacations 23 complaints 9 resolved 14 unresolved File a complaint to Vida Vacations Vida Vacations contacts (added by reviewer) Phone number +1 800 292 9446 Website www.vidavacations.com Category Travel & Vacations View all Vida Vacations contacts Most discussed complaints 2 Vida Vacations alternatives We have been informed about your comment. BBB reports on known marketplace practices. [Resolved] Vida Vacations Review: timeshare scam - Complaints Board They stated for us to donate these 10 certificates to Make a Wish Foundation in Washington State and when Make a Wish Foundation auctions them off, we get paid for each certificate auctioned off. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. What we wound up with was a hotel unit and 50 HSI breakaway weeks. If you buy a Grand Mayan unit (the previous owner has upgraded -- thus their Grand Mayan unit becomes available), you CANNOT upgrade to the Grand Luxxe (unless you agree to a Members Update Presentation). During the signing we found out that the Grand Mayan company did not sell our Club Intrawest as they led us to believe earlier and that it would cost 399 dollars to have another company to do it. If its in your contract that you shouldn't purchase for rental income then why is it trained to your sales teams to sell it that way? Although the contract says its not to be purchased for investment, the sales team made repeated assurances that rental income and the resale of the Shell property was not going to be a problem. presentation. Also, the free week at another Vidanta resort actually costs $700. The free breakfast buffet and one-hour sales presentation turned into far more than that. They think that by threatening us with legal consequences we will cower and go away. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I was scammed too, 2 years ago, and it's been a nightmare for me. We have made numerous attempts to contact them over the phone and via e-mail and have either been totally ignored or been told the "responsible person" would get back to us in a few days. We sent a letter to Cirque du Soleil informing them that The Mayan is abusing public trust and confidence by employing such tactics and are waiting for a response. It's so shameful. First they tell us a bucket full of lies, the two recommendations they gave us from the rental list ($1, 100 in fees) were just backing up their lies. Ms. Rose, Then, after the rescind period passed I find out that NOTHING in the WHOLE country of Switzerland is available. I also asked for a copy for our records. We were told that the certain agencies would buy back the timeshare weeks for a set amount. Vida Vacations, Vidanta Resorts, Destinos Unlimited Vida Vacations, Vidanta Resorts, Destinos Unlimited Nationwide USA Phone: 1800-292-9446 Web: vidanta.com/ Category: Resorts Vida Vacations, Vidanta Resorts, Destinos Unlimited rip off Cleveland Ohio Resorts: Vida Vacations, Vidanta Resorts, Destinos Unlimited Cleveland, Ohio The company also offered the services in finding the place, where you wanted to stay, and they helped to fill the necessary papers. If the contract is not registered with the consumer agency then by law we don't own anything after 10 years. Vida Vacations Reviews (Updated May 2023) | ConsumerAffairs We will never go to a timeshare presentation again in mexico which is a shame since my husband is mexican and we did not want to own in mexico. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Surely this post will be followed by a standard copy/paste comment from Alin Gines stating how they what to work with us so we can enjoy the benefits of our agreement, not the benefits vida presented to me the day I bought. The horrid sales people kindly let us know that we didn't buy what we originally thought but that we could cancel the contract if we "upgraded" purchased a new contract. We have visited the presentation of the company Vida Vacations. Our Customer Care Center is always happy to answer any questions you might have or help you book your next vacation. Discover the Vida Vacations Difference My case is no different then the many, many victims who have posted here and other complaint sites I fell for the rental/resale scam. Consumers want to see how a business took care of business. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Being born in Mexico, I still have family and whenever we make a trade to Mexico, we always make time to see them or they come and stay with us. Then they put us on the phone with a Rental Broker from a list they provide who proceeds to tell us he has tons people waiting to rent the type of unit they we're trying to sell us (how My husband, myself, sister and my brother in-law were deceived into buying something we can't use. Copyright 2023 Consumers Unified LLC. Well these ended up being scams and the "companies" that Vidanta works with, have no choice but to lie and be in the middle of the scams. Be careful! We told the seller that we like city locations better but that they are hard to exchange to and quite expensive when booking suites with expedia or other online sites. I feel like fool because i believed them i couldnt imagine how the developer daniel chavez would allow his sales people to do such things. Also he already knew we where coming. We would like to further investigate your claims and clarify our policies through direct dialogue. to find out its value. This complaint was posted by a verified customer. For over 45 years, Vidanta has been involved in designing, constructing, financing, and operating hotels, resorts, cruises, and more. What they explain is that you can upgrade to their PRC program, which has a deedperpetuity, whatever they may say. This would likely take eight months to two years of hearings to conclude, some of which would require the plaintiffs attendance. If you have a $150, 000 RTU equity and you want to buy a $400, 000 condo you would only be able to apply $80, 000 of your equity. The seller also wrote the rental rates on the sheets of paper that I took with me. So, thinking it was a good deal I bought it. The value-added packs included a 750ml bottle of Del Maguey Vida de Muertos mezcal and four copitas. then a manager offered a pre-owned contract for less money and said that they would help us to resell our Club intrawest for 19, 200 dollars. We have also done research on the 299 dollars weeks and they cannot be used for hotels that dont offer timeshare and the W Hotel does not offer timeshare. Our hard work is focused on developing a great product and surpassing your expectations; as we continue to grow in the industry by making your vacations a memorable experience. They tell you all about the upper class stuff, then sell you the lower class package and don't state that you can't do any of what they just showed you. Well guide you through the process. The only contract that is registered is the 10 year contract. Welcome to VidaOwners.com, the web site for rentals of Vidanta Resorts' luxurious vacation properties. How can I be SCAMMED by such an affluent most desirable large Organization as VIDA VIDANTA GROUP as this?
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