But who else was there volunteering to save Continental? Nineteen items of luggage, weighing some 500kg (0.5 tonnes) were loaded onto the aircraft at the last minute without being included in the aircraft's manifest, giving the aircraft a weight of 186 tonnes, which exceeded the aircraft's certified maximum structural weight by one tonne. Very quickly, we required the scheduling and operating departments to review and sign off on the flight schedules before they were loaded to be flown. When in doubt, everyone knew it was advised just to let the customers fend for themselves. [48][51][52] It was alleged that Perrier, Hrubel, and Frantzen knew that the plane's fuel tanks could be susceptible to damage from foreign objects, but nonetheless allowed it to fly. But those fixes were like trying to bail out the Titanic with a coffee can. We rate each airline and travel agent on the service they provide, and remove those who aren't doing the right thing for our travellers. In our business, revenue comes from credit card receipts. The cause of the incident is unknown, however the right side of aircraft caught fire once coming to a stop. Only after that has begun can you move on to making moneythe subject of the next principle. If you have very little money to spend and you have to spend it very quickly, you had better have a clear idea of the most leveraged plan of action. As a result, most employees learned of the companys activities, plans, and performance through the press. A couple of days later, I found myself in a room with our largest creditors. The answer is, we started by hiring people we knew, many of whom were our friends. For years, different groups of employees had been pitted against one another in the effort to drive down labor costs. From the Magazine (SeptemberOctober 1998). Things were much calmer. 5. Some airlines still offer the flexible booking policies. Instead, managers who have gotten a company into a mess are usually mired in a puddle of overbrained solutions. If Continental Airlines flies to your chosen destination, you'll be able to filter your results to just those operated by them. On May 3, 2010, the airline announced it had agreed to be acquired by UAL Corporation, with the transaction closing by September 17, 2010. cvr 000725 - Plane Crash Info During its 27 years in service, Concorde had about 70 tyre- or wheel-related incidents, seven of which caused serious damage to the aircraft or were potentially catastrophic. Investigation revealed the metal strip was probably a thrust reverser. . Frankly, Id rather be working than not any day of the week. [3]:115 It did not directly puncture any of the fuel tanks, but it sent out a pressure shockwave that ruptured the number 5 fuel tank at its weakest point, just ahead of the left landing gear well. The company had gone through ten presidents in ten years, so standard operating procedure was to do nothing while awaiting new management. Its thrilling to lead people to do something no one thinks can be done. Painfulcertainly. When I asked one mechanic why he had done this, he explained, When I go to Wal-Mart tonight, I dont want anyone to know that I work for Continental. His response still sends chills down my spine. I have some bad news for you, I told him. Please support this channel by following me on Patreonhttps://www.patreon.com/allecibayOn July 1, 1965 Continental Airlines Flight 12 overran the runway whil. But they did not feel that the compensation package was fair. More info is in our Cookie Policy. Why dont we just charter you a Lear jet? And theres one more problem with existing management teams sticking around for a turnaround. Naturally, our cash-flow forecasts always came in lower than projected because revenue (and thus, credit card receipts) was overstated. They were just frustrated with 15 years of poor decisions and were taking it out on melike blaming your third wife for all of your problems with the first two. I took them through the current situation, what we were doing to fix it, and the help we needed from them. I know most of them thought we were on drugs. Continental Airlines flight 1760 was a scheduled domestic service that originated at the enormous George Bush Intercontinental Airport (IAH) in Houston, Texas. The aircraft encountered severe windshear at an altitude and airspeed which precluded recovery to level flight. On the 25th of May 1979, America's deadliest plane crash unfolded in 31 harrowing seconds at Chicago O'Hare International Airport, as an American Airlines DC-10 packed with holiday travelers. We changed our meal service with an eye toward what our competitors were doing. They began ranting and raving. Compare Continental Airlines flight deals from all across the web. We made payroll on January 17 with the help of a $29 million wire transfer Gordon arranged from Boeing. Second, they had to be driven to get things done. Ceased operations. [26], Despite the accident, Concorde was still considered among the world's safest aircraft. For instance, in the early 1990s, pilots earned bonuses if the fuel burn rate on their airplanes fell below a specified amount. Most of them thought I was nuts, but as one of them later told me, I figured if you were even half right, I was still going to be worth a lot of money. (And, in fact, the turnaround created many millionaires.). Now, fun at work isnt about dancing on the tarmac. When AF4590 subsequently departed, Concorde's left main landing gear tires struck the strip of metal and were punctured. [citation needed] That higher speed increased the risk of tyre burst during takeoff. [3]:17 However, the aircraft had passed V1 speed, at which point takeoff is considered unsafe to abort. You may check the current baggage fees at both the Continental Airlines official website, or by. We agreed that a healthy culture is simply a function of several factors, namely: honesty, trust, dignity, and respect. The hard news about a turnaround is that you have no choice but to sweep out the old to make way for the new. "it was Fly.com that found the best bargain". We organized our solutions to those problems into a strategy that we called the Go Forward Plan. Most important, even with all the work ahead, turning Continental around seemed like it was going to be fun. We also ordered new carpeting for all the airport terminals, and we launched a campaign to retire the meatballthat is, replace the old Continental logo, which was round, red, and ugly, with a blue globe with gold lettering. This communiqu was the result of the NTSB's investigations of four Air France Concorde incidents during a 20-month period from July 1979 to February 1981. Pilot Error to Blame in Deadly Flight Accident Last February Or choose Cookie preferences to customise your settings and opt out of all or some non-essential cookies. Then again, the patient is cured now, right? We could either declare bankruptcy or we could try to convince our creditors that the Go Forward Plan was going to work and then craft a very quiet restructuring. All new hires had to have three qualities. This was the only fatal accident of Concorde's entire career.[27]. Confession is good for everyones soul, and often for the pocketbook as well. For more than 20 years Fly.com has been the leader in cheap flights and discount airline tickets. The Continental jet dropped a strip of titanium alloy from its thrust reverser on the runway during takeoff. About an hour later, I met with the rest of the employees and their familiesabout 600 people in all. With the exception of safety, where Continental had always had a strong record, we were failing miserably on all counts. Perhaps the ultimate manifestation of Continentals low-cost approach was CALite, the companys doomed low-cost airline-within-an-airline. and, Are we taking care of our best customers? "Co-pilot: "Negative, we're trying Le Bourget" (four switching sounds).Co-pilot: "No (unclear). One last thing before we get to the lessons. ", "How the Crash of Flight 4590 Destroyed Concorde's Mystique", "Why the Concorde crashed and what happened next", Accident on 25 July 2000 at "La Patte d'oie" at Gonesse, Accident survenu le 25 juillet 2000 au lieu-dit "La Patte d'oie" Gonesse, PlaneCrashInfo.Com Data Entry on Flight 4590, Doomed The Real Story of Flight 4590: Special Investigation, All 109 Aboard Dead in Concorde Crash into Hotel Near Paris; 4 On Ground Dead, "Air France Flight 4590 at Paris, France", https://en.wikipedia.org/w/index.php?title=Air_France_Flight_4590&oldid=1151182575. The same team that leads a company into a crisis is rarely able to get it back on track. Finally, they had to be team players, willing to treat everyone with dignity and respect in an extremely collaborative environment. It was a very long list. Gordon and I met in February 1994. But we knew we couldnt listen to everything the customers in seat 9C had to say. After all, Continental was the product of mergers among seven airlines; when a seat needed to be replaced, the company used whatever was in stock. A single creditor could have blocked our restructuring. You might think the first step in breaking the doom loop is to fix the product, but thats actually the second step. Power was lost to the No. [6][36][37], In November 1981, the American National Transportation Safety Board (NTSB) sent a letter of concern to the French BEA that included safety recommendations for Concorde. Continental Airlines flight 1404, a Boeing 737-500, departed the left side of runway 34R during takeoff from Denver International Airport (DEN). The same employees who used to tear the patches from their shirts so no one would know they worked at Continental have increased their purchases of hats, caps, T-shirts, and the like for themselves and their friends by more than 400%. It helps us remember your details, show relevant ads and improve our services. Home. Continental Airlines Flights: Book Continental Airlines Tickets & Get Dynasty Flyer is the airline's frequent flyer program. Here are the lowest-priced Continental Airlines flight tickets from hundreds of providers. We also immediately started fixing our idiotic food policy. Continental Airlines Flights, Tickets and Deals | Skyscanner There are no hidden fees, just the lowest fares and best value options for your trip. . All nine crew and 100 passengers on board were killed, as well as four people in the hotel.
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