Trading Cards Image Detection Feature. The seller will also pay for return shipping. About Community; Community guidelines; What board should I post on? Ebay showed and the buyer paid $8.14 for USPS Parcel Select. Send you a message The seller may ask you for some more details about your return request. migrated to EIS, we continue to respect any country exclusions the 1. the MyATT app is not usable for prepaid. If you have paid for your item using a guest account then you will need to contact us directly. 2. I was shipping to Canada and when I printed the label ebay had entered set up the postcode where I would be sending from. When your return request is accepted, we'll send you an email with the subject "Send the item back". Select your reason for returning the item. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. The subject line starts with "Order Confirmed". Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. Need an update on an open return request? You'll receive a confirmation email once you've created the request, which will include a link to view your request details. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. Refunds go back to your original payment method and are typically available within 3-5 business days. Some sellers offer free returns and some don't. References. View or pay your bill, check usage, change plans or packages, manage devices & features, and more. Most sellers refund as soon as they get the item back. If you haven't received your item, you can check to see when it's due to be delivered. 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Our trained team of editors and researchers validate articles for accuracy and comprehensiveness. I'll admit, I am in the middle of printing labels, so I haven't had a - opens in new window or tab. The seller hasn't responded to your request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted your return request but didn't provide a return postage label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days, From your order confirmation email, go to, From the email you received when you opened the request, go to. Select your reason for returning the item. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. You can also see the status of your return by going to View order details in your order confirmation email, then selecting Resolutions. seller has cancelled I had purchased an item on Ebay and I had used Guest check out to pay. The condition of the returned item is important, so repack it carefully. Tip Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. You can check back regularly to see the seller's response and to find out what you need to do next. They can then relist the item and you can buy it again with the correct address. You can also start a return request from your Purchases in My eBay. You should be able to find the order, which will have a link to the original item. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. If your seller is sending your item using a tracked delivery service, you can follow your item's progress all the way to your delivery address. So i have bought an item as a guest and it didn't arrived. Tip Find out more about signing up for an eBay account. Get help if you bought as a guest | eBay Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. If you can't find your guest order confirmation email, select the button below and we'll send you a link to your order details. Here are the most common: To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. If you're responsible for purchasing the return postage label, make sure you use a tracked service and add the tracking number to your return request. Sign out of this ID before trying to log on to the Guest order. Companies respond better when others are watching. Navy cocktail dress Women's Puff-Sleeve Pleated Mixed-Media Dress. $134 Select a Reason for the Refund. Returns & Refunds | eBay Select your reason for closing the return from the dropdown, and add . and find the item. Your item may still be in transit. That way, if there's a dispute, you have some evidence of when the package was returned. correct. a Target Plus partner.A retirement party is a good opportunity to produce mementos and keepsakes. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't receive it. When the seller has accepted your return, you need to send the item back to them. Offer you a partial refund and let you keep the item This can be a good compromise when you're not completely satisfied with your purchase for example, if it arrived with a minor scratch but you're happy to keep it. If you bought an item on eBay as a guest, you can still request a return or report that an item hasn't arrived, and the seller should help resolve your issue. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Most of the time sellers will be able to resolve your issue, but if they haven't responded after 3 business days or they haven't been able to fix things for you, we're here to help. Something went wrong. Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange. Check the seller's return policy in the listing to see who is responsible for return postage costs. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. A dialogue will open as you type your search terms. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Check your order confirmation email to see the item's expected delivery date and the address it's being delivered to. Here's how: If you had already asked eBay to step in, you'll see 'case' rather than 'request'. However, we're here to help. https://postalnews.com/blog/2023/02/10/usps-seeks-to-replace-first-class-package-service-with-u Hi Guys, Can someone help me?I set up the store for the first time. Your item didn't match the listing, or it arrived faulty or damaged. High shipping volumes are causing some delays. Most purchases are covered by eBay Money Back Guarantee, which means that if the item arrives damaged, is faulty or doesn't match the listing, you can return it for a refund even if the seller doesn't accept returns. http://pages.ebay.com/help/sell/return-policy.html, http://pages.ebay.com/sellerinformation/tips-for-selling-online/effective-ebay-listings/return-policy.html, http://pages.ebay.com/help/buy/return-item.html. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. You can add a message to the seller and also upload up to 10 photos showing the item's condition. Most sellers accept returns if you've changed your mind check the listing for details of their returns policy. View basket for details. Don't forget to seal up the item with packing tape. For advice on how to find an eBay shops return policy, read on! That When we step in, we'll review the details of your case and get back to you and the seller with our resolution. First check the delivery information, and if the expected delivery date has passed, let the seller know that it hasn't arrived. If you don't have an eBay account, or didn't sign in to your account when you made a purchase, you can still request a return or report that an item hasn't arrived. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches or defects. Get up and running with ChatGPT with this comprehensive cheat sheet. Refunds go back to your original payment method and are typically available within 3-5 business days. Everything you need to know for your eBay business. Free standard shipping with $35 orders. If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. What to do if you provided an incorrect delivery address. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. Check the seller's return policy in the listing to see who is responsible for return shipping costs. View cart for details. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return.
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