Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Return shipping costs when you use an eBay label. There are several ways you can send an item back to the seller. "wow did you know there are actually humans behind these sales? Keep checking for this, if you do not see it on the 4th full business day, then look up eBay's phone number for your country and call them. When I get a return as a seller on the items where "the . If I don't ship by 21 March, then according toebay"we might close your return and there's a chance you won't get a refund". Returns happen. It's not your responsibility to pay for shipping and get reimbursed later IF the return policy on this item is seller pays return shipping. Select 'Internet Options'. How to Purchase a Return Shipping Label - Etsy Help If you want to return an item, or if there's a problem with your order, the first step is to let the seller know. We haven't had any direct communication, just via ebay's automated messaging notifications. Sometimes returning an item may require additional, alternative shipping arrangements, such as: When the buyer wants to return an item using alternative shipping arrangements and youre responsible for the return shipping charges, theyll need to work with you to agree on the shipping service and cost before returning the item. ". "The seller can't send a return shipping label" Help me return my item to Japan (seller won't provide return shipping Need a Shipping Label? Please do so as soon as possible so I may get this shipped back. Tick the box that says I provided a return label with the original item. What happens if the item is damaged while it's being returned? In the Ship tab, select Create Shipment. The seller replied "I have the pin but I cannot provide it as that would create a security breach." Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. Car & Truck Safety & Security Accessories, Returns, items not received, and refunds for buyers, How to print an eBay return shipping label, If the seller is paying for return shipping, how to print an eBay return shipping label, Select the shipping carrier from the dropdown list. If you want return shipping to be insured, see our section on alternative return shipping options. I'd create a "paper" trail. - edited Returns are easy with USPS. New comments cannot be posted and votes cannot be cast. Usually I would be suggesting that after losing an eBay dispute, the unhappy customer should go to PP, but PP insists that the customer pay to return the item with tracking. Archived post. Don't use duct tape. They told me to ship the item to an address they provided. returns, This isn't the information I was looking for. What I absolutely don't want to do is pay for the return shipping with my own money and then just hope they refund me which I highly doubt they will. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. 03-14-2018 What happens if the item is lost while it's being returned? Tip The seller agreed to a return, but can't buy a return shipping label (international shipping). Overseas sellers that cannot send labels are supposed to send you money to pay for the shipping label. If the just sent a partial refund from the original payment then the only have to refund the rest of that payment upon a return leaving the buyer still out return costs. Type a message to the buyer. Copyright 1995-2023 eBay Inc. All Rights Reserved. Contact the seller for a return shipping label. SelectExamples of alternative shipping arrangements below for more information. I got quotes from 4 different carriers and the cheapest I have found is $23.50 via USPS. Keep in mind that if you lose the Dispute for some reason, you can get a chargeback on the card.Maybe you should call your card and ask about their policy on returns. Returns Made Easy | USPS Select your carrier and enter the tracking number. Examples of alternative shipping arrangements. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. The seller would have needed to send a separate new payment to buyer for the label. If eBay said come back on the 30th, you should be able to go back to the case details on that day and ask eBay to step in. After completing the steps, you'll receive a QR code. I'm not sure that I will be reimbursed and I'm not ready to pay 300 usdfrom my pocket. If you included a return shipping label with the item when you sent it to the buyer, you can let them know that they should use that to send it back to you. Hopefully I won't have to do a chargeback. That sounds like a scam to me. Seller "can't send a return shipping label. The shipping will cost me 300 usd(UPS) because the rod is 1.5 m long. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Pretty sure I'm getting the workaround here judging by how brusque their communication was (I would think that any professional company would give an apology or at the least a hello). Seal your box with plastic or nylon tape at least two inches wide. Email the PDF label to the buyer, or send it as an attachment in a message on Etsy. If there's still no resolution, I'll try those two links you sent. In damaged or not as described situations, if the item is being returned back, the seller is responsible for that return shipping cost. To get to the return request form, go to your Returns dashboard - opens in new window or tab and select View return details. If the seller is responsible for return shipping, its important that they cover the costs. Ensure that the amount includes tracking, and on items that have a total cost of $750 or more, include signature confirmation. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . Does this option not appear on the screen until after three days? The strangest thing happened on the phone today. When the buyer is returning the item to you, the cost of the label will be charged to youraccount once its scanned by the carrier. I'm returning an item - Seller can't give a shipping label. You haven't provided me with a return label or the funds to purchase one myself. Our system defaults to the seller paying for the shipping label. I requested a return, and the seller agreed to this. Both the agent and I were surprised, but then he looked into it some more and was able to close the case in my favor. Welcome to the eBay Canada Community your community. . If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Here you can discuss returns with other members. At that point it's most likely that eBay will just issue the refund, and the item will be yours to keep, donate, or dispose of as you see fit. . When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. See our Partial refund guidelines for more details. You can either pay for an eBay return postage label, or send the item back using a carrier of your choice. Seems like he can just lie and never pay me back the money it cost me to return it. I kind of get the feeling he won't answer my question about how I will get my return shipping refunded. Schedule a Pickup. 10:08 AM I was sent the wrong DVD from the UK. Under Paypal they typically just do a partial refund; I have no clue how that would work on MP, or what happens if they do not send the money or a label. How to use your eBay earnings to purchase shipping labels. Log in, make a label, send it back and move on. Honestly, it seems very doubtful the seller will pay for an international return to get a defective keyboard back. Wrap items separately and use cushioning material. The only time an automatic label can be provided by the seller or eBay is if both are in the US. Based on the sellers on response they don't sound very buyer oriented (I'm being nice) so they might just ignore you. If you don't have one, you can order supplies online or buy one at The UPS Store . item return, "seller can't send a return shipping label" Oh - missed that. That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. By accepting the return but not providing a return label@olsus_flhkv3ce4the seller has stalled you, as there will never be any option to ask eBay to step in. For a step-by-step guide, check out How to Purchase a Return Shipping Label through Reverb. It's just part of how the sausage is made. Keep in mind, there are additional rules for. Since the seller is from China, they have to send you the funds to pay for the return shipping. How To Return a Package | UPS - United States Seller can't send a return shipping label and I c can't buy a return shipping label (international shipping). Hmmm, okay I messaged ebay on that Facebook link (thank you very much for it!).
